At BeoVERDE we always hope you are pleased with your purchase. However from time to time there may be a reason why you want to return your order. We aim to make this process as simple as possible.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do ask that customers returning products give us feedback as to why they were unhappy with the product in question - this makes you a very important part of our quality control. It would really help us if you could email email@example.com and use the subject title ‘Return’ so that we can prioritise your needs. We will aim to have your needs addressed as quickly as possible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, if your shipment was free of charge, but your original order value falls below €39 (our free shipping threshold) after making the return, our flat rate ROI shipping rate (€5,95) will be applied.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and use the subject title ‘Missing Refund’, that way we can prioritise your needs and get back to you as quickly as possible.
We only replace items, if they are defective or damaged. Please see the ‘Damaged / Faulty Items section below for details.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. However, the gift giver will find out about your return.
To return your product, you should mail your product to: BeoVERDE Ireland, M50 Business Park, Units 2 & 3, Ballymount Ave, Ballymount, Dublin 12, D12 HP11
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you use registered post or recorded delivery when returning goods or purchasing shipping insurance. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit as the goods are sent at your risk and at your own expense. We don’t guarantee that we will receive your returned item.
Damaged / Faulty Items
We try very hard to ensure that our customers receive their order in pristine condition. Where your order is presented to you with obvious signs of damage we recommend that you DO NOT accept it from the courier and let them take it back. Ideally, take some photos of the parcel showing the damage. However do not rely on the courier to contact us, you should follow up and contact us as soon as possible so we can organise another order to be sent out to you.
Please inspect carefully and thoroughly each item immediately upon delivery and contact us as soon as possible at email@example.com if an issue arises so we can follow up with the courier or the party at fault as quickly as possible. Providing us details and sending us pictures (from a mobile phone is fine) of the damage in question, is really useful. Once we have these details we will be in touch with you with instructions as to how you can return the damaged / faulty items to us. In the case of a damaged / faulty items we will of course, cover the cost of returning the items to us, this is at our discretion and is agreed by us in advance of you returning us the items in question.
Please note that we do not give refunds on damaged / faulty items not notified to us within 24 hours of delivery.
Damaged / faulty items can be returned to the following address:
BeoVERDE Ireland, M50 Business Park, Units 2 & 3, Ballymount Ave, Ballymount, Dublin 12, D12 HP11
We recommend that you use registered post or recorded delivery when returning goods or purchasing shipping insurance. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit.
Please contact us at firstname.lastname@example.org if you have any questions and reach us for returns at our address: BeoVERDE Ireland, M50 Business Park, Units 2 & 3, Ballymount Ave, Ballymount, Dublin 12, D12 HP11